THE ANDREA PICCININI WARRANTY
My warranty is a certificate recognized by watch collectors as a symbol of security, quality, and expertise. With this document, I offer a lifetime warranty on the authenticity and lawful provenance of the watch. Additionally, from the date of purchase, I include a 12-month warranty on proper mechanical functioning. By scanning the QR code on the first page of the certificate, you can download high-resolution photographs of the watch, providing further confirmation of the quality of your purchase.
Every watch I offer comes with an exclusive set designed to enhance the quality of the piece. The set includes the warranty, an elegant warranty holder, a premium outer box, and a refined genuine leather pouch, handcrafted in Italy. Every detail is carefully considered to reflect the excellence and attention I dedicate to each watch.
With me, you are not just purchasing a watch but also my experience, technical expertise, and the certainty that what you acquire is genuine, original, and of certified legal provenance.
TERMS & CONDITIONS APPLY
Validity and Transferability
The warranty is personal, non-transferable to third parties, and will be void in case of tampering or loss of the watch. The warranty on mechanical functioning is valid for one year from the date of purchase. The warranty on originality and lawful provenance is valid for life.
Normal Use of the Watch
The mechanical functioning warranty covers only operational defects that occur during normal use of the watch. Any improper use or negligence by the customer is not covered by the warranty.
Warranty Exclusions
The warranty does not cover aesthetic damage such as scratches and dents, or wear-and-tear of components like straps, glass, and clasps; damage caused by improper use, negligence, fire, or natural events; theft, loss, or defects resulting from normal wear.
Water Resistance
In the absence of a certified water resistance rating, ANDREA PICCININI assumes no responsibility for damage caused by contact with water or other liquids. If the watch is certified as water-resistant, this warranty is valid for one year; after this period, it is the customer’s responsibility to verify the water resistance, and ANDREA PICCININI will not be liable for any damage caused by contact with water or other liquids.
Repairs
In case of mechanical defects covered by the warranty, the watch will be repaired at service centers authorized by ANDREA PICCININI, using original or compatible parts.
Third-Party Interventions
Any intervention performed by unauthorized parties will void the warranty. The warranty does not cover costs related to damage caused by repairs or modifications carried out by third parties.
Shipping Costs
Any shipping costs for warranty repairs are covered by ANDREA PICCININI.
PAYMENT METHOD
For online purchases, the only accepted payment method is bank transfer. Under no circumstances are bank checks of any kind, PayPal, or Western Union transfers accepted.
DEPOSIT AND RESERVED ORDERS POLICY
Watches can be reserved free of charge for up to 72 hours. After this period, a 5% deposit on the total price of the watch is required, payable via bank transfer. This deposit will be refunded if the customer does not finalize the purchase within 10 days from the deposit date. After the 10-day period, the deposit will not be refunded under any circumstances, and the watch will be made available for sale both on our website and physically in our store. The 72-hour free reservation expires without any penalty to the customer who used it.
SHIPPING
Once payment is received, the item will be shipped within 24/48 hours and delivered to your address. Shipping for every watch or item on our website is completely free. Each package is shipped via a secured valuables transport service, fully insured for its total value, and is trackable at all times. If you notice any irregularities or lack of care in the delivery of your package, please report it to us immediately so we can address it with the responsible courier.
RETURN POLICY
Distance purchases are regulated by law. The customer may obtain return authorization within ten (10) days from the date of purchase. This authorization must be requested in writing, and Andrea Piccinini will accept a return only if the watch is in the same condition as when it was purchased. Additionally, the customer must return the item at their own expense, using the original packaging, within 10 working days from the date of receipt.
For purchases made outside the EU, Andrea Piccinini will not cover any customs duties, VAT, or insurance refunds related to the return of the item; these costs will be entirely the responsibility of the buyer.
The item will be examined, and if found intact and undamaged, the amount will be credited and refunded to the buyer. The refund will be issued via bank transfer as soon as possible, but no later than 30 days from the receipt of the return request email, and only after the product has been returned in the same condition as at the time of delivery.
We also recommend that customers contact us at andrea@pyccy.com to facilitate the refund process.